Last Updated: January 2026 | Business: MD Al Mahmud Shah
Introduction
MD Al Mahmud Shah (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at mdalmahmudshah.com (the “Site”) and use our Amazon seller services.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data: Name, email address, phone number, mailing address, and any other information you voluntarily provide.
- Amazon Account Information: If you request our services, authorized access via Amazon’s approved permission and authorization systems (SP-API / OAuth) and performance data.
- Payment Information: Billing address, credit card information, and payment history (processed securely through third-party providers).
- Usage Data: Browser type, IP address, pages visited, time and date of visits, and other diagnostic data.
- Communication Data: Records of communications between us and you, including emails, WhatsApp messages, and phone calls.
2. How We Use Your Information
We use the information we collect in the following ways:
- To provide, maintain, and improve our services
- To process payments and send related information
- To send transactional and promotional communications
- To respond to your inquiries and customer service requests
- To monitor and optimize your Amazon seller account performance
- To comply with legal obligations and resolve disputes
- To personalize and improve your experience
- To detect and prevent fraudulent transactions and security issues
3. Eligibility
You must be at least 18 years old and have the authority to enter into these Terms to use our services. If you are using our services on behalf of a business, you represent that you have the authority to bind that business to these Terms.
4. Service Delivery
All services are provided on an as-requested basis. While we strive to deliver high-quality work, timelines may vary based on:
- Complexity of the project
- Current workload and capacity
- Availability of necessary information from you
- Amazon’s processing times for approvals
We will communicate expected timelines upon agreement to provide services. We are not responsible for delays caused by factors outside our control, including Amazon policy changes or system issues.
5. Client Responsibilities
As a client, you are responsible for:
- Providing accurate and complete information about your products and business
- Maintaining valid Amazon seller account credentials
- Ensuring all products comply with Amazon policies and applicable laws
- Providing timely feedback and approvals for work
- Maintaining payment terms and timely payment for services
- Not requesting services that violate Amazon’s Acceptable Use Policy or applicable laws
6. Payment Terms
Payment terms are specified in the service agreement or invoice. Payment is required before or upon service delivery unless otherwise agreed in writing. Late payments may result in:
- Suspension of services
- Late fees or interest charges (as legally permitted)
- Termination of the service agreement
7. Refund Policy
Non-Refundable Services: Most services are non-refundable once initiated. This includes work on product listings, PPC campaigns, shipment management, and consulting.
Refund Eligibility: Refunds may be considered only if:
- No work has been initiated on your account
- Service cancellation is requested within 48 hours of payment
- We fail to deliver agreed-upon services due to our direct negligence
Refund requests must be submitted in writing within 30 days of service date. Requests submitted after 30 days will not be considered.
8. Account Access & Security
To provide our services, we may require access to your Amazon seller account through Amazon-approved authorization mechanisms (such as SP-API or delegated permissions). You authorize us to:
- Access your account with provided credentials
- Manage listings, campaigns, and shipments on your behalf
- View account performance data and financial information
- Make changes necessary to deliver the requested services
You remain responsible for account security. Never share your Amazon credentials with anyone else. We recommend:
- Changing your password after service completion
- Enabling two-factor authentication on your Amazon account
- Monitoring your account for unauthorized activity
9. Intellectual Property
Any content, strategies, or materials created for you (including listing copy, keywords, and strategies) are created specifically for your business. You own the rights to this content once delivered. However:
- You may not use this content to claim we created it for other sellers
- We retain the right to use general methodologies and strategies in our work with other clients
- All copyrights to our pre-created templates, tools, and processes remain our property
10. Limitations of Liability
No Guarantees: We do not guarantee specific sales results, ranking improvements, or profit increases. Amazon’s algorithms and market conditions are beyond our control. Results depend on many factors including product quality, pricing, and market demand.
Liability Cap: In no event shall MD Al Mahmud Shah be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or data, even if advised of the possibility of such damages.
Our total liability for any claim shall not exceed the amount you paid for the specific service in question.
11. Indemnification
You agree to indemnify and hold harmless MD Al Mahmud Shah from any claims, damages, or expenses arising from:
- Your violation of Amazon’s policies or applicable laws
- Information you provide that is inaccurate or unauthorized
- Products that infringe third-party intellectual property rights
- Your use of our services for illegal or unauthorized purposes
12. Termination of Services
Either party may terminate services with written notice. Upon termination:
- All work in progress will cease
- Outstanding invoices remain due and payable
- You will regain full control of your Amazon account
- We will not be liable for account management after termination
13. Compliance with Amazon Policies
You represent that all products and activities on your Amazon account comply with:
- Amazon’s Acceptable Use Policy
- Amazon’s Product Guidelines
- Applicable local, state, and federal laws
- All relevant regulations for your product category
We reserve the right to decline or terminate services if we believe your account violates these policies.
14. Prohibited Activities
You agree not to use our services for:
- Creating fake reviews or manipulating ratings
- Engaging in account hijacking or unauthorized access
- Violating Amazon’s prohibited practices
- Selling counterfeit or illegally obtained products
- Harassment, defamation, or illegal activities
- Any activity that violates applicable law
15. Modifications to Terms
MD Al Mahmud Shah reserves the right to modify these Terms at any time. Changes become effective upon posting to the website. Your continued use of our services following modifications constitutes acceptance of the updated Terms.
16. Dispute Resolution
Informal Resolution: Before pursuing formal action, both parties agree to attempt to resolve disputes informally through negotiation and good faith discussion.
Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of Bangladesh, without regard to its conflict of law principles.
17. Disclaimer of Warranties
Our services are provided on an “as is” and “as available” basis without warranties of any kind. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
18. Contact Information
For questions or concerns regarding these Terms of Service, please contact us at:
- Email: al.orbindo@gmail.com
- Phone/WhatsApp: +880 1773726937
- Business Name: MD Al Mahmud Shah
19. Entire Agreement
These Terms, along with any service agreement or proposal you’ve signed, constitute the entire agreement between you and MD Al Mahmud Shah regarding our services and supersede all prior negotiations, representations, and agreements.
20. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.